Privacy Policy
Last updated: April 2026
Your Privacy Matters to Us
At Hairworx we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights under UK GDPR (the UK General Data Protection Regulation).
If you have any questions about this policy, please contact us at:
Hairworx
Harbour Road, Par, PL24 2BB
Data Controller
Hairworx is the data controller responsible for your personal data collected through this website and our salon services.
What Data We Collect and Why
Appointments and Client Records
When you book an appointment, join our loyalty scheme, or register as a client, your data is collected and managed through SalonIQ, our salon management software. This includes your name, contact details, appointment history, loyalty points, and any relevant service preferences or notes.
We use this data to manage your bookings, send appointment reminders, and provide you with the best possible salon experience.
Lawful basis: Performance of a contract
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Marketing Emails and Promotions
If you have opted in to receive marketing from us, we will send you emails about offers, news, and updates from Hairworx. These are sent through SalonIQ. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Lawful basis: Consent
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Loyalty Scheme
If you participate in our loyalty scheme, SalonIQ stores your points balance and transaction history linked to your client profile.
Lawful basis: Performance of a contract
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Contact Form and Enquiries
If you contact us through our website, we collect your name, email address, phone number and message in order to respond to your enquiry.
Lawful basis: Performance of a contract
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Website Analytics
Our website is built on Wix and uses analytics tools to help us understand how visitors use our site. This may include pages visited, time spent on the site, and general location data. No personally identifiable information is collected through analytics without your consent.
Lawful basis: Legitimate interests
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Cookies
We use cookies on our website. Please see our separate Cookie Policy for full details. You can manage your cookie preferences at any time using the cookie settings tool on our website.
Third-Party Data Processors
We work with the following trusted third parties who may process your data on our behalf:
• SalonIQ — our salon management, booking, email marketing and loyalty platform. For details of how SalonIQ handles your data, please see their privacy policy at www.saloniq.com.
• Wix — our website is hosted and built on the Wix platform. Wix may process data related to your use of our website. For more information see Wix's privacy policy at www.wix.com/about/privacy.
• Cloudflare — we use Cloudflare to help our website load quickly and securely. Cloudflare may log request data to protect against suspicious traffic.
• Google Analytics — we use Google Analytics (GA4) to understand how visitors interact with our website. Google may collect your IP address and browsing behaviour on our site. You can opt out using Google's opt-out browser add-on.
• Meta (Facebook and Instagram) — our website includes social media features linked to our Facebook and Instagram pages. When these features load, your browser connects to Meta's servers. For information on how Meta handles your data, please see Meta's privacy policy at www.facebook.com/privacy/policy.
Social Media
When you interact with our Facebook or Instagram pages directly, those platforms have their own data policies which apply independently of this privacy policy.
How Long We Keep Your Data
• Client and booking records are kept for as long as you are an active client and for a reasonable period afterwards in line with standard business practice. If you would like your data deleted, please contact us and we will action your request.
• Marketing data is kept until you unsubscribe or ask us to remove you.
• Website enquiry data is kept only as long as necessary to respond to your enquiry.
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Your Rights Under UK GDPR
You have the right to:
• Ask to see the personal data we hold about you (Subject Access Request)
• Ask us to correct inaccurate data
• Ask us to delete your data
• Withdraw your consent to marketing at any time
• Object to how we process your data
• Lodge a complaint with the ICO (Information Commissioner's Office) at www.ico.org.uk if you believe your data has not been handled correctly
To exercise any of these rights, please contact us at the address above.
Data Security
We take appropriate technical and organisational measures to protect your personal data. Our website uses TLS encryption (https) and our third-party processors are required to meet appropriate security standards.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version.
Cookie Policy
Last updated: April 2026
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites work properly, remember your preferences, and provide information to website owners about how their site is being used.
Managing Your Cookie Preferences
When you visit our website for the first time, you will be shown a cookie consent banner where you can choose which types of cookies you accept. You can update your preferences at any time using the cookie settings link on our website.
The Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting your privacy preferences or filling in forms. These do not require your consent.
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Analytics Cookies
We use Google Analytics (GA4) to understand how visitors use our website. These cookies collect information such as which pages you visit and how long you spend on them. This data is aggregated and anonymous. These cookies are only set with your consent.
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Functional Cookies
These cookies are set by Wix to enable certain features of the website to work correctly. Some are essential and some require your consent.
Third-Party and Social Media Cookies
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Our website includes links and features connected to our Facebook and Instagram pages. When these features load, Meta may set cookies on your device. These are only active with your consent. For more information see Meta's cookie policy at www.facebook.com/privacy/policy.
More Information
For general information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.